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reporting_bugs [2015/07/20 11:51]
be.ing [Reporting Bugs]
reporting_bugs [2015/10/14 22:26]
be.ing
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 ====== Reporting Bugs ====== ====== Reporting Bugs ======
 +If you think you've found a bug in the software, first make sure you're using the latest version from www.mixxx.org,​ then **check the [[Troubleshooting]] page and the [[http://​mixxx.org/​forums|forums]]** to see if there is a known solution or workaround or if other people are having the same problem.
  
-If you think you've found a bug in the software, first make sure you're using the latest version from www.mixxx.org,​ then **check the [[FAQ]], the [[Troubleshooting]] page and the [[http://mixxx.org/forums|forums]]** to see if there is a known solution ​or workaround or if other people are having ​the same problem.+If you don't find anything there, our bug tracking system is hosted on [[https://bugs.launchpad.net/mixxx|Launchpad]]. First try a few searches on various keywords related to the problem ​to see if it's already been reported and what the current status ​is. If you find one or more that relate, click change on "This bug doesn'​t affect me" to "​vote"​ for the bug (you may need to sign in to see this.)
  
-If you don't find anything thereour bug tracking system is located at [[https://​bugs.launchpad.net/​mixxx]]. ​First try a few searches on various keywords related to the problem to see if it's already been reported and what the current status is. If you find one or more that relate, click change on "This bug doesn'​t affect me" to "​vote"​ for the bug (you may need to sign in to see this.) +If no existing bugs cover your issueplease gather the following information to report ​[[https://​bugs.launchpad.net/​mixxx/+filebug|a new bug on Launchpad]].
- +
-If no existing bugs cover your issue, please gather the following information:​+
  
   * Steps to reproduce the problem. **Please be as detailed as you can be.** For example, rather than saying "Foo doesn'​t work", say "When I clicked on the Bar button, Foo did not put the Bazes in the right place. I expected the Bazes to be put in Folder 1, but instead Mixxx put them in Folder 2." If you cannot write well in English, please write your description in both English and another language you are more comfortable writing in.   * Steps to reproduce the problem. **Please be as detailed as you can be.** For example, rather than saying "Foo doesn'​t work", say "When I clicked on the Bar button, Foo did not put the Bazes in the right place. I expected the Bazes to be put in Folder 1, but instead Mixxx put them in Folder 2." If you cannot write well in English, please write your description in both English and another language you are more comfortable writing in.
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   * Your video and sound hardware (Brands, models, options, etc.)   * Your video and sound hardware (Brands, models, options, etc.)
   * [[reporting_bugs#​gathering_logs|Information logs]]   * [[reporting_bugs#​gathering_logs|Information logs]]
 +  * Screenshots of the bug, if applicable
  
 Much of the system information can be gathered from System Information in Windows (found under Control Panel->​Administrative Tools->​Computer Management->​System Information,​) and with the commands uname -a and lspci -v on Linux. Much of the system information can be gathered from System Information in Windows (found under Control Panel->​Administrative Tools->​Computer Management->​System Information,​) and with the commands uname -a and lspci -v on Linux.
reporting_bugs.txt · Last modified: 2018/10/05 17:59 by rryan